Shipping & Production Times

Product Production Time Shipping Time
Metal Signs 4-6 business days 5-9 business days
Woven Blankets 3 business days 5-9 business days
Canvas 6-10 business days 5-9 business days
Candles 2-4 business days 2-8 business days

Below are answers to some of the most frequently asked questions about our unique
products and services at Modern Muse. Whether you're curious about custom orders, shipping times, or product details,
we’ve got you covered. If you don't find the information you're looking for, feel free to reach out to us directly!
If you have any other questions, please just send it to contact@modern-muse.store.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Orders & Payment

To order a custom product, browse through our collection of customizable items such as metal signs or woven blankets. Choose your preferred design, and you’ll see options to personalize names, dates, and other details. Simply fill in the customization fields, add the item to your cart, and proceed to checkout. If you have special requests, feel free to reach out to our customer support team at contact@modern-muse.store

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

Orders can be changed or canceled within 24 hours of purchase. After this period, we begin processing your order, and changes or cancellations may not be possible. Please contact our customer service team at contact@modern-muse.store as soon as possible if you need to make modifications.

Yes, we do. Please send your customization requests to contact@modern-muse.store, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Once your order has been shipped, you’ll receive an email with a tracking number. You can use this number to track your package on our website under the "Track My Order" section or through the carrier’s website.
At the moment, we only ship within the United States. We hope to offer international shipping in the future!

Returns & Exchanges

We want you to love your purchase! If for any reason you’re not satisfied, you can return items within 14 days of receipt for a full refund or exchange. Please note that items must be unused and in original packaging.

To initiate a return or exchange, please contact our customer support at contact@modern-muse.store with your order number and reason for return. We’ll provide instructions on how to proceed.

Custom or personalized items are non-returnable unless they arrive damaged or defective. Please double-check all custom details before placing your order.

Products

Our metal signs are crafted from high-quality 18-gauge steel and powder-coated in your choice of five colors: Black, Red, White, Copper, and Silver. They are durable and designed to withstand the elements, making them suitable for both indoor and outdoor use.

Our woven blankets are machine washable for easy care. We recommend machine washing on a cold cycle and tumble drying on low heat to maintain their softness and quality.

Yes! Many of our products, such as metal signs and woven blankets, offer customization options. You can personalize names, dates, and other details for a truly unique product.

Yes! Gift cards are available for purchase in various denominations and make the perfect gift for any occasion. They can be used for any products on our website. Click here to view our gift cards.

Affiliate Program

Joining our Affiliate Program is simple! Just click on the "Refer & Earn" widget at the bottom right of our website. From there, you can sign up and start earning rewards for referring friends and family to Modern Muse. It's an easy way to share your love for our products while earning some great incentives!

If you’re an influencer and are interested in joining our special influencer affiliate program, please visit our Affiliate Program page for more information and to fill out the registration form. We offer competitive commissions for referrals and easy-to-use tracking tools.

Anyone can join our Affiliate Program! Simply click on the "Refer & Earn" widget at the bottom of our website to sign up and start earning rewards for referring friends and family to Modern Muse.

For U.S.-based influencers, bloggers, and content creators, we are particularly looking for partners who align with our brand and can help promote our unique home decor products to a wider audience. If you’re passionate about our products and have a platform to share them, we’d love to hear from you!

Unable to find satisfactory answers? Contact Support